Level 2 Customer Service Course

Are you interested in a customer service job? If so, this Customer Service Course is perfect for you to get knowledge about customer services.

Customer Service Course Overview

Our Customer Service course suits anyone in any type of customer service background. Hence, in this Customer Service course, you will learn that customer incidents are seen as one of the most vital things for any business, small or large. You will also gain excellent knowledge of equipping-grade customer service. Hence, you can adapt to changes and alter your approach to suit everyone.

Being able to expect the reactions or hopes of customers is essential in doing your job. Thus, you need to work with customers and listen to their questions to equip them with good service. They serve customer service aces and enhance their skills. 

So, don’t miss the chance! Enrol in the course the right way for a better future and choose your career.

Benefits of the Customer Service Course

Career Boost

Employers are looking for employees with solid customer service skills. Thus, customer service level 2 will help you to choose your career boost.

Improve customer treat

Through customer service training, employees improve their skills and get new ones. Hence, customer service course programs focus on enhancing contact, listening, problem-solving and executive skills.

Problem-solving Skills

This course will equip you with problem-solving skills. To handle customer complaints, address issues, manage challenging behaviour, and identify unhappy customers.

Learning Goals For The Customer Service

After completing this course, you will be able to –

• Begin your career in any customer-facing role and succeed.
• Recognise your client’s most essential needs.
• Determine what it takes to have excellent customer service.
• Dealing with demanding clients and situations is a necessary part of the work.
• Handle complaints professionally and confidently.

Who is the Customer Service Course for?

This Customer Service Training Course is designed for people at all levels of work who wish to enhance their service skills in customer service roles. Examples include, but are not limited to:

• Tradespeople and self-employed workers (builders, plumbers, cleaners etc)
• Guard personnel
• Typists, admin helpers and front-of-house staff
• Education oversight staff
• Call centre employees
• Online support staff and online traders

Reason For Choosing Our Customer Service Course?

• Self-paced flexibility: Learn at your own pace, from anywhere you prefer.
• Quality assurance: One of the best customer service courses online in the UK.
• Comprehensive study materials: Easily grasp the content with high-quality resources.
• Expert-developed curriculum: Gain insights from industry professionals who crafted the course.
• Assess your knowledge: Evaluate your progress through module-based multiple-choice quizzes.
• Immediate assessment results: Receive automated feedback and results instantly.
• 24/7 support: Get assistance via live chat, phone, or email whenever needed.
• Recognise your achievement: Obtain a free PDF certificate upon course completion.

Requirements for Admission

This course does not need any specific credentials. So, anyone can join regardless of their background or expertise.

However, to ensure a successful and engaging experience, we do have a few requirements for students who wish to enrol:

Good command of the English language

Communication is key. Therefore, a strong grasp of English will enable you to engage with the course material and actively participate in discussions.

Enthusiasm and self-drive

Passion and motivation are vital for successful learning. So, bring your enthusiasm and dive into the course content with a determined mindset.

Basic computer knowledge

In today's digital age, having basic computer skills is essential. However, don't worry if you're not a tech expert. A fundamental understanding of computers and navigating online platforms will be enough.

Age requirement

Our Course is available to learners of all ages. However, a minimum age of 16 is required to ensure a suitable learning environment for everyone.

Assessment Procedure

You will get automated MCQ quizzes after finishing each module of this course. To go to the next module, you must finish the quiz activity and score at least 60%. You will be eligible to obtain certification once you have completed all of the courses in this manner.

Certification

The Unified Course will deliver you a Certificate of Completion once you complete this MCQ exam. It will serve as documentation of your considerable professional progress. The certificate is in PDF format and may be downloaded for free. A printed version is also available upon request. It will also be sent to you through courier for £13.99.

Career Path

Customer service skills are essential, so this course will enhance your CV and can help you advance in many areas, including:

• Reception (Hotel, Medical, Veterinary, etc.)
• Call Centre
• Finance
• Retail
• Travel
• Local Authority
• Government