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Are you tired of missed opportunities due to poor phone manners? If so, our telephone Etiquette online training can enhance your professional image with every call.

Telephone Etiquette Online Training Overview

In the UK, nearly 85% of business professionals believe poor telephone etiquette directly impacts company image. Fear not, as our course is here to enhance your opportunities with effective communication.

This course teaches you to talk better, manage time, and make customers happy. Moreover, this course covers various aspects of phone etiquette. In just a few weeks, you'll learn how to make a good phone call and leave a good impression on clients and bosses. This course also teaches you how to handle rude or angry callers. Thus, you can eliminate phone distractions.

So, don't be late! This is your chance to make yourself look good and find new job opportunities. Join our course now and gain the skills to thrive in the virtual business landscape.

Benefits of the Telephone Etiquette Online Training

Learn How to Express Yourself Clearly

This course sharpens your ability to articulate thoughts with precision and clarity. Also, you'll develop the skills needed for effective communication in various professional contexts.

Become an expert on the phone

Our course teaches you the art of professional greetings, effective listening, and courteous conversation. Thus, you can enhance your brand and how you're perceived professionally.

Make Customers Happy

By taking this course, you can get tips on how to help customers feel satisfied when they talk to you on the phone. Whether answering questions or solving problems, you'll know how to leave customers feeling good.

Save Time with Smart Talk

We will give you tricks to talk in a way that saves time. Therefore, you'll be able to make your conversations more efficient.

Learning Goals For The Telephone Etiquette Online Training

After completing this Telephone Etiquette online training, you will be able to:

  • Understand various aspects of phone etiquette
  • Know how to use proper phone language
  • Know how to handle inbound and outbound calls
  • Know how to eliminate phone distractions
  • Know how to handle rude or angry callers and much more.

Who is this for Telephone Etiquette Online Training?

Business Professionals

Whether in a big or small company, if you make business calls, this course is for you. So, you will learn how to sound professional and leave a good impression on clients and colleagues.

Customer Service Representatives

If your job involves talking to customers on the phone, this course will teach you how to make them happy. Hence, they can satisfied with your service.


This course is for you if you sell things and often talk to customers on the phone. So, this course will help you sound confident and persuasive, boosting your sales skills.

Anyone Wanting to Boost Confidence

Are you nervous or unsure when making phone calls? Then, this course is perfect for building confidence and making you feel more comfortable.

Reason For Choosing Our Telephone Etiquette Online Training?

  • Self-paced flexibility: Learn at your own pace, from anywhere you prefer.
  • Quality assurance: One of the best etiquette courses in the UK.
  • Clear and comprehensive study materials: Easily grasp the content with high-quality resources.
  • Expert-developed curriculum: Gain insights from industry professionals who crafted the course.
  • Assess your knowledge: Evaluate your progress through module-based multiple-choice quizzes.
  • Immediate assessment results: Receive automated feedback and results instantly.
  • 24/7 support: Get assistance via live chat, phone, or email whenever needed.
  • Recognise your achievement: Obtain a free PDF certificate upon course completion.

Requirements for Admission

This etiquette course does not need any specific credentials. So, anyone can join regardless of their background or expertise.

However, to ensure a successful and engaging experience, we do have a few requirements for students who wish to enrol:

Good command of the English language

Communication is key. Therefore, a strong grasp of English will enable you to engage with the course material and actively participate in discussions.

Enthusiasm and self-drive

Passion and motivation are vital for successful learning. So, bring your enthusiasm and dive into the course content with a determined mindset.

Basic computer knowledge

In today's digital age, having basic computer skills is essential. However, don't worry if you're not a tech expert. A fundamental understanding of computers and navigating online platforms will be enough.

Age requirement

This telephone etiquette course is available to learners of all ages. However, a minimum age of 16 is required to ensure a suitable learning environment for everyone.

Assessment Procedure

You will get automated MCQ quizzes after finishing each module of the Telephone Etiquette online training. To go to the next module, you must finish the quiz activity and score at least 60%. You will be eligible to obtain certification once you have completed all of the courses in this manner.


The Unified Course will deliver you a Certificate of Completion once you complete this MCQ exam. It will serve as documentation of your considerable professional progress. The certificate is in PDF format and may be downloaded for free. On request, a printed version is also available. It will also be sent to you through courier for £13.99.

Career Path

After completing the Telephone Etiquette Online Training, you'll be well-equipped for various UK-based career paths. Here are some exciting options:

  • Customer Service Representative
  • Sales Executive
  • Office Administrator
  • Public Relations Officer
  • Personal Assistant


    • Module 01: Aspects of Phone Etiquette 00:15:00
    • Module 01 Final Quiz – Aspects of Phone Etiquette 00:10:00
    • Module 02: Using Proper Phone Language 00:15:00
    • Module 02 Final Quiz – Using Proper Phone Language 00:10:00
    • Module 03: Eliminate Phone Distractions 00:15:00
    • Module 03 Final Quiz – Eliminate Phone Distractions 00:10:00
    • Module 04: Inbound Calls 00:10:00
    • Module 04 Final Quiz – Inbound Calls 00:10:00
    • Module 05: Outbound Calls 00:15:00
    • Module 05 Final Quiz – Outbound Calls 00:10:00
    • Module 06: Handling Rude or Angry Callers 00:15:00
    • Module 06 Final Quiz – Handling Rude or Angry Callers 00:10:00
    • Module 07: Handling Interoffice Calls 00:15:00
    • Module 07 Final Quiz – Handling Interoffice Calls 00:10:00
    • Module 08: Handling Voicemail Messages 00:15:00
    • Module 08 Final Quiz – Handling Voicemail Messages 00:10:00
    • Module 09: Methods of Training Employees 00:15:00
    • Module 09 Final Quiz -Methods of Training Employees 00:10:00
    • Module 10: Correcting Poor Telephone Etiquette 00:15:00
    • Module 10 Final Quiz – Correcting Poor Telephone Etiquette 00:10:00
    • Module 11: Wrapping Up 00:10:00
    • Module 11 Final Quiz – Wrapping Up 00:10:00



Study Method


Free Certificate

CPD Certified

Course Reviews

Sarah Johnson
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Absolutely blown away by the quality of the content in this course! The modules break down complex topics into easy-to-understand concepts. I highly recommend it to anyone looking to level up their skills!
Michael Chen
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This course exceeded all my expectations! The material is well-organised, the videos are engaging, and the exercises are super helpful. Definitely worth every penny!
Emily Rodriguez
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I've taken several online courses before, but this one stands out from the rest. The knowledge and passion shine through in every module of the course! Can't wait to start more courses from this platform!
Alex Patel
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I'm so glad I stumbled upon this course! It's been a game-changer for me. The practical insights and real-world examples have made a huge difference in my understanding. I can't recommend it enough!
Jamie Nguyen
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This course is a must-have for anyone serious about this field. The content is thorough yet simple, and the module designs are top-notch. I'm already seeing results after just a few lessons!

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