Telephone-Etiquette

Description

Telephone Etiquette Online Training Overview

Then this Telephone Etiquette online training is for you! You will learn how to answer calls the right way, speak clearly, and make a good first impression. This course is great for beginners, office workers, receptionists, and anyone who talks to people over the phone.
You will learn how to greet callers, take messages, and transfer calls politely. You will also learn how to stay calm when someone is upset. Step by step, your confidence will grow, and you will speak better on every call.
You can study from home at your own pace. Our team is here 24/7 if you need help. Each lesson helps you speak better, listen carefully, and sound more professional.

1. Have you ever talked to customers on the phone?

2. Would you like to sound more professional?

3. Are you working in an office or hotel?

4. Would you love to improve your phone skills?

If you said yes to any of these, join our telephone etiquette course today!

Telephone Etiquette Online Learning Outcomes

• By the end of the telephone skills course, you will:
• Know what good telephone manners are.
• Speak politely and use the right words on the phone.
• Stay focused and avoid distractions during calls.
• Answer incoming calls in a friendly and calm way.
• Make outgoing calls clearly and with confidence.
• Handle rude or angry callers politely.
• Speak to co-workers on interoffice calls the right way.
• Leave and check voicemail messages correctly.
• Help other workers learn good phone manners.
• Fix bad phone habits and improve communication at work.

Who Can Join?

This course is open to everyone who wants to improve their phone skills. It is perfect for:

• Receptionists
• Call centre workers
• Customer service staff
• Hotel and office staff
• Secretaries and assistants

You only need to be 16 or older and understand basic English.

Career Path & Salary Outlook

After this course, you can work in many jobs:

• Receptionist: £20,000 to £30,000 a year
• Call Centre Agent: £21,000 to £30,000 a year
• Customer Service Staff: £22,000 to £32,000 a year
• Office Assistant: £23,000 to £35,000 a year
• Personal Assistant: £25,000 to £38,000 a year

Begin Your Journey Today!

Learn how to speak clearly, listen better, and make every call count. Join our Telephone Etiquette online training today and sound confident on every call!